Welcome to the Glam Gather FAQ page. Below, you’ll find detailed answers to the most commonly asked questions about our products, ordering process, shipping, returns, and more. If your question isn’t answered here, feel free to reach out to us at support@glamgather.store — we’re happy to help.

1. What is Glam Gather and what do you sell?

Glam Gather is a USA-based online handbag brand offering a carefully curated selection of stylish, functional, and premium-quality handbags. Our collection includes tote bags, shoulder bags, clutch bags, and more—crafted with both elegance and durability in mind. We serve customers across the United States and are committed to making everyday fashion easy and enjoyable.

2. Do you have a physical store location?

No, we operate exclusively online through our website www.glamgather.store. This allows us to offer our customers high-quality products at competitive prices by eliminating the overhead costs associated with physical retail locations. All orders are placed securely through our website and delivered directly to your address.

3. Where do you ship?

We currently ship within the United States only. We do not offer international shipping at this time. All orders are delivered to valid residential or business addresses within the USA.

4. Is shipping really free?

Yes! We offer free standard shipping on all orders, with no minimum purchase requirement. There are no hidden fees or shipping charges during checkout. What you see is what you pay.

5. How long does it take to receive my order?

We aim to process and deliver your order as quickly as possible. Below is our general shipping timeline:

  • Order Handling Time: 1–2 business days
  • Shipping Carrier Transit Time: 3–7 business days (depending on your location)
  • Estimated Delivery Time: 4–9 business days from the date of order placement

Once your order is shipped, you’ll receive a confirmation email with tracking information.

6. How do I track my order?

After your order has been shipped, we’ll send you an email with a tracking number and a link to track your package online. You can also contact us at support@glamgather.store if you need assistance with tracking or delivery updates.

7. What payment methods do you accept?

We accept the following payment methods:

  • Mastercard
  • Visa
  • American Express
  • Union Pay

All payments are securely processed through encrypted payment gateways to ensure your information is protected.

8. Are my payment details secure?

Yes. We use SSL encryption and comply with PCI-DSS standards to ensure your personal and payment information is fully protected during and after checkout. Our payment system is designed for your complete security and peace of mind.

9. What is your return and refund policy?

We offer a 30-day return window for eligible items. To qualify for a return:

  • The item must be unused, undamaged, and in its original packaging
  • You must contact us at support@glamgather.store within 30 days of delivery
  • Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect

Once your return is received and inspected, you’ll be notified regarding your refund status. Refunds are issued to the original payment method within 10 business days after approval.

Full details can be found in our Return & Refund Policy page.

10. Can I cancel or change my order after placing it?

Yes, but only if your order hasn’t been shipped yet. If you need to make changes or cancel your order, please email us immediately at support@glamgather.store. Once an order has been shipped, it cannot be modified or cancelled.

11. What if I received a damaged or incorrect item?

We sincerely apologize for any inconvenience. If your item arrived damaged, defective, or not as described, please contact us within 48 hours of delivery with:

  • Your order number
  • A clear photo of the product and packaging
  • A description of the issue

We will promptly work to resolve the problem by issuing a replacement or refund, based on the situation.

12. Do you restock sold-out items?

We regularly update our inventory and restock popular items whenever possible. If a product is out of stock, you can email us or sign up for restock alerts (if available) on the product page.

13. How can I contact your customer service?

You can contact our customer support team anytime via email at:

Email: support@glamgather.store
We typically respond within 24 hours on business days (Monday–Friday).

14. Do you offer wholesale or bulk orders?

At this time, we do not offer wholesale or bulk purchasing options. However, if you’re interested in a collaboration, feel free to reach out to us at support@glamgather.store with your inquiry.

15. Do you offer gift wrapping or custom notes?

Currently, we do not offer gift wrapping or handwritten notes, but we’re working to introduce these features in the near future. Stay tuned via our newsletter and social media for updates!

Contact Information

Business Name: Glam Gather

Email: support@glamgather.store

Chat Support: 24/7

Number: +1 (631) 520-5531

Business Hours: 08:00 AM to 4:00 PM (Monday to Friday)

Business Address: 1716 Creek Bend Ln, Little Elm, TX 75068, USA